We are proud to announce that we have released an updated auto attendant interface with new enhancements and features. You can now customize the transfer sounds that are played when an option is selected and set the no input timeout. The no input timeout determines how long a caller has to select an option. If no option is selected the caller is automatically directed to the timeout option (which you can customize). Auto attendants can also direct callers to other auto attendants which can further refine what the caller is looking for.
The auto attendant interface lets you easily define menu options by selecting how calls should be routed when those options are selected. For instance you can direct callers to a specific extension, mailbox, hunt group, call queue or even a business hour rule. A business hour rule makes it easy to define different actions depending on the day of the week or the time of day.
Auto attendants are great for directing callers to the right department or staff member and can even be used to provide callers with important information about your company. Often auto attendants are used to provide callers with the hours of operation or directions to the office.