Monthly Archives: February 2012

Virtual Call Center Requirements Part II – Software

Welcome back to our blog series on Virtual Call Center Requirements. If you read our first entry in this series and worked through the steps, you’ll have a good idea by this point of your bandwidth requirements and hopefully have … Continue reading

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Virtual Call Center Requirements Part 1 – Internet Connections

We’ve talked before about the concept of a Virtual Call Center and its many advantages over a traditional call center. Today we will look at how you could actually implement a virtual call center. This will be the first in … Continue reading

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