Author Archives: Easy Office Phone

Hosted PBX – How and When to Make the Business Case

Posted on April 20, 2012 by Easy Office Phone

Does this sound familiar? Your organization’s phone system dates from the late 1980s (or older!). It works on a basic level, but its functionality is severely limited. Staff constantly complain about the “clunkiness” of the system and “gently remind” you … Continue reading →

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Virtual Call Center Requirements, Part III: Choosing Phones

Posted on March 19, 2012 by Easy Office Phone

Welcome back to our blog series on Virtual Call Center requirements. We’ve previously covered: the advantages of a virtual call center configuration as compared to the traditional alternative how to develop an estimate of your Internet requirements how to choose … Continue reading →

Posted in Call Centers, Hosted PBX, VoIP | 2 Comments

Virtual Call Center Requirements Part II – Software

Posted on February 23, 2012 by Easy Office Phone

Welcome back to our blog series on Virtual Call Center Requirements. If you read our first entry in this series and worked through the steps, you’ll have a good idea by this point of your bandwidth requirements and hopefully have … Continue reading →

Posted in Call Centers, Hosted PBX | 1 Comment

Virtual Call Center Requirements Part 1 – Internet Connections

Posted on February 7, 2012 by Easy Office Phone

We’ve talked before about the concept of a Virtual Call Center and its many advantages over a traditional call center. Today we will look at how you could actually implement a virtual call center. This will be the first in … Continue reading →

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What is a Call Center?

Posted on November 25, 2011 by Easy Office Phone

We often hear this term, but exactly what is a call center, anyway? In essence, a call center is a group of people who make and/or receive calls for a given business or non-business purpose. What is a Call Center … Continue reading →

Posted in VoIP | 3 Comments

Easy Office Phone Adds Digital Dictation

Posted on September 27, 2011 by Easy Office Phone

That’s right, just pick up your office phone, dial a telephone or internal extension and start dictating. It is really that easy!! Our system will request that you press 1 to start recording and then # when you are done, … Continue reading →

Posted in VoIP | 2 Comments

New Auto Attendant Interface Enhancements

Posted on September 7, 2011 by Easy Office Phone

We are proud to announce that we have released an updated auto attendant interface with new enhancements and features. You can now customize the transfer sounds that are played when an option is selected and set the no input timeout. … Continue reading →

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What is a PBX?

Posted on July 25, 2011 by Easy Office Phone

Introduction The acronym PBX is short form for “Private Branch Exchange”, which is often referred to as a business phone system or office phone system. A PBX is a system which connects the internal business phones in the office to … Continue reading →

Posted in Hosted PBX, Small Business | Leave a comment

What is Teleworking?

Posted on July 23, 2011 by Easy Office Phone

Introduction Teleworking affords employees, employers and society many benefits. What is teleworking? Put simply, teleworking uses technology to allow employees to work away from traditional office places. For instance this often refers to employees who work from home and may … Continue reading →

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What is a Virtual Office?

Posted on July 22, 2011 by Easy Office Phone

Have you heard this term? If so, you’ve probably wondered what exactly it means. Not to worry – today we’re going to explore the concept of a virtual office, how you might go about establishing one, and what benefits you … Continue reading →

Posted in Small Business | 2 Comments