Category Archives: Call Centers

Virtual Call Center Requirements, Part III: Choosing Phones

Posted on March 19, 2012 by Easy Office Phone

Welcome back to our blog series on Virtual Call Center requirements. We’ve previously covered: the advantages of a virtual call center configuration as compared to the traditional alternative how to develop an estimate of your Internet requirements how to choose … Continue reading →

Posted in Call Centers, Hosted PBX, VoIP | 2 Comments

Virtual Call Center Requirements Part II – Software

Posted on February 23, 2012 by Easy Office Phone

Welcome back to our blog series on Virtual Call Center Requirements. If you read our first entry in this series and worked through the steps, you’ll have a good idea by this point of your bandwidth requirements and hopefully have … Continue reading →

Posted in Call Centers, Hosted PBX | 1 Comment

Virtual Call Center Requirements Part 1 – Internet Connections

Posted on February 7, 2012 by Easy Office Phone

We’ve talked before about the concept of a Virtual Call Center and its many advantages over a traditional call center. Today we will look at how you could actually implement a virtual call center. This will be the first in … Continue reading →

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Using Your Phone as a Call Recording Device

Posted on April 26, 2011 by Easy Office Phone

We are always fascinated by all the features and toys that today’s technology has to offer. But sometimes we wonder if there is a practical use for it, or if its just there to entertain us. Recording calls isn’t a … Continue reading →

Posted in Call Centers, Call Recording, VoIP | Leave a comment